16 Jobs in Troy, MI
SMOKERS OUTLET MANAGEMENT INC is Hiring a Customer Relationship Manager (eCRM) Near Troy, MI
Description
Wild Bill’s Tobacco is not only the largest tobacco retailer in Michigan and the second largest in the United States, offering a comprehensive range of tobacco products and accessories. We pride ourselves on exceptional customer service and are on the lookout for a dynamic eCRM to join our marketing team to further enhance our customer relationships through innovative digital marketing strategies.
We are seeking an experienced eCRM who will be instrumental in developing and managing our electronic customer relationship management (eCRM) strategies. The ideal candidate will be pro?cient in utilizing platforms such as HubSpot and EZ Texting to drive engagement and retention. This role is crucial in optimizing our CRM activities and ensuring effective communication ?ows with our customers.
Responsibilities:
- Develop and implement eCRM strategies to enhance customer engagement, retention, and loyalty.
- Manage daily operations on HubSpot and EZ Texting platforms, including campaign setup, segmentation, implementation, and reporting.
- Analyze customer data to deliver personalized marketing campaigns and improve customer insights.
- Collaborate with the marketing team to align CRM strategies with overall marketing goals and optimize user experience.
- Monitor and report on the performance of eCRM campaigns, providing actionable insights and recommendations for improvement.
- Stay updated with the latest industry trends and best practices in CRM technologies
Requirements
- Proven experience in eCRM or digital marketing management, preferably in a retail or similar consumer-focused industry.
- Strong proficiency in HubSpot and EZ Texting, with a solid understanding of their functionalities and best practices.
- Excellent analytical skills and experience with CRM analytics and reporting.
- Ability to translate complex data into actionable plans.
- Strong communication and project management skills.
- Bachelor’s degree in Marketing, Business Administration, or a related field.
Job Summary
Full Time
$113k-148k (estimate)
04/23/2024
06/22/2024
The job skills required for Customer Relationship Manager (eCRM) include Insight, Effective Communication, Customer Service, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relationship Manager (eCRM). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relationship Manager (eCRM). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relationship Manager (eCRM) positions, which can be used as a reference in future career path planning. As a Customer Relationship Manager (eCRM), it can be promoted into senior positions as a SB Financial Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Manager (eCRM). You can explore the career advancement for a Customer Relationship Manager (eCRM) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relationship Manager job description and responsibilities
Customer Relationship Managers also develop trustworthy relationships with clients while also protecting the brand’s reputation.
06/04/2022: Rock Hill, SC
Besides, a successful Customer Relationship Manager will collaborate closely with accounts and sales managers to ensure that all employees maintain positive client relationships.
03/18/2022: Little Rock, AR
The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
05/06/2022: Gastonia, NC
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
06/07/2022: Providence, RI
The customer relationship manager can help by monitoring the organisation's business competitors and noting what they are doing right.
03/18/2022: Harrisburg, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relationship Manager jobs
Prioritize Negative and Positive Comments.
05/06/2022: Roanoke, VA
Measure and analyze customer feedback.
05/23/2022: Grand Forks, ND
Listen, understand and take action.
04/30/2022: Austin, TX
Create a clear customer experience vision.
04/15/2022: Gary, IN
Make customers feel appreciated.
04/14/2022: Providence, RI
Step 3: View the best colleges and universities for Customer Relationship Manager.
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